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Q How can I place an order for custom wallpaper?
A You can place an order by contacting us through our website, email, or phone. Provide details such as design preferences, dimensions, material type, and quantity. Our team will assist you with the process and provide a quotation.
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Q Can I request a sample before placing a bulk order?
A Yes, we offer sample orders to ensure you are satisfied with the design and quality. Please contact us to request a sample, and we will arrange delivery as soon as possible.
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Q What is the minimum order quantity (MOQ) for custom wallpapers?
A Our minimum order quantity is 120 rolls for 1.06 meter width.
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Q How long does it take to produce custom wallpapers?
A Production time depends on the complexity of the design and order size. Typically, it takes 20-30days for production after the final design approval. We will provide an estimated delivery time upon order confirmation.
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Q Can I provide my own design for custom wallpaper?
A Absolutely! You can send us your design in high-resolution format (AI, PSD, PDF, or JPG). Our team will review it and ensure it meets printing requirements.
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Q Do you offer international shipping?
A Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination. Please contact us for more details regarding international orders.
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Q What materials do you use for wallpaper production?
A We offer various materials, including non-woven, vinyl, and eco-friendly options. If you need assistance in choosing the right material, our team is happy to help.
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Q What payment methods do you accept?
A We accept T/T, OA or L/C. For large orders, we may offer flexible payment terms. Please contact us for details.
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Q What should I do if I receive a damaged or incorrect order?
A We strive for perfection, but if you receive a damaged or incorrect product, please contact us within 12 days of receiving your order. We will quickly resolve the issue with a replacement or refund.
